<h2>Remote Support Installation Overview</h2><p>This article explains how end users start and participate in a ScreenMeet Remote Support session.</p><div data-callout-type="note" data-callout="" class="cf-callout cf-callout--note"><p>The downloaded application runs only for the session and is not installed permanently. No uninstallation is required. Afterward, the user may delete the downloaded executable to free disk space.</p></div><h3>Starting a session</h3><p>An agent with access to ScreenMeet Remote Support must create the session and provide the user with one of these methods:</p><ol><li><p>Go to <a target="_blank" rel="noopener noreferrer nofollow" href="https://myhelpscreen.com">myhelpscreen.com</a> and enter the PIN shown in the agent’s ScreenMeet console or CRM widget.</p></li><li><p>Open the personalized link provided by the agent, such as <a target="_blank" rel="noopener noreferrer nofollow" href="https://myhelpscreen.com/pinhere">myhelpscreen.com/pinhere</a>. The <code>pinhere</code> portion is replaced with the user’s unique session code, and the link starts the download automatically.</p></li><li><p>Launch the pre-installed MSI and enter the PIN.</p></li></ol><p>After entering the PIN, select <strong>Start download</strong>, then open the downloaded executable.</p><h3>Opening and running the application</h3><p>Open or run the downloaded application. If it is difficult to locate, press <code>Ctrl</code> + <code>J</code> in the browser used for the download to open its downloads page.</p><div data-callout-type="warning" data-callout="" class="cf-callout cf-callout--warning"><p>Depending on the device’s antivirus software, the user may need to approve or allowlist the downloaded executable before it can run.</p></div><p>When prompted, select <strong>Allow</strong> to proceed. The session has started when a thin red border or outline appears around the screen.</p><h3>Interacting during the session</h3><p>After the session starts and the agent joins, the user will see the session window. They can pause the session, initiate a file transfer, or end the session at any time.</p><p>If chat is enabled, a chat window appears at the bottom of the session window for text communication between the user and agent.</p>

Remote Support Instructions

Instructions to Person at End Point Device

ScreenMeet 2025 Release Notes

403 Forbidden while making API request

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Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

Beam Release Notes Q1 23

Beam Release Notes Q1 24

Beam Release Notes Q2 22

Beam Release Notes Q2 23

Beam Release Notes Q2 24

Beam Release Notes Q3 23

Beam Release Notes Q3 22

Beam Release Notes Q4 22

Beam Release Notes Q4 24

New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

CoBrowse Release Notes Q1 23

CoBrowse Release Notes Q1 22

CoBrowse Release Notes Q1 24

CoBrowse Release Notes Q2 22

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CoBrowse Release Notes Q3 22

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CoBrowse Release Notes Q3 24

CoBrowse Release Notes Q4 22

CoBrowse Release Notes Q4 23

CoBrowse Release Notes Q4 24

Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component