<h4>This article provides instructions that agents can share with their end users to connect to their ChromeOS device.</h4>After the agent initiates a session through their CRM or from <a target="_blank" rel="noopener noreferrer nofollow" href="http://console.screenmeet.com">console.screenmeet.com</a>, they should guide the end user through the steps below.<ul><li>Ask the end user to navigate to <a target="_blank" rel="noopener noreferrer nofollow" href="http://myhelpscreen.com">myhelpscreen.com</a> and enter the PIN provided to them by the agent.</li><li>Alternatively, the agent can send the end user the direct session link in the format myhelpscreen.com/pinhere. This link is automatically generated when the session is created and the unique session code replaces “pinhere.” The user can click this link to begin the download process.</li><li>If the ScreenMeet MSI is already installed on the device, have the user launch it and enter the PIN. If it is not installed, instruct them to click Start Download to install it for a one time session.</li><li>Once the ScreenMeet application opens on the end user’s device, instruct them to click ‘Allow’ to join the session or ‘Deny’ if they do not wish to proceed.</li></ul><blockquote>Please note that due to ChromeOS limitations, remote control is not supported during a ScreenMeet session. Annotation functionality may also not work as expected on ChromeOS devices.</blockquote>

Connecting to ChromeOS devices

ScreenMeet 2025 Release Notes

403 Forbidden while making API request

404 NO_ACCESS

Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

Beam Release Notes Q1 23

Beam Release Notes Q1 24

Beam Release Notes Q2 22

Beam Release Notes Q2 23

Beam Release Notes Q2 24

Beam Release Notes Q3 23

Beam Release Notes Q3 22

Beam Release Notes Q4 22

Beam Release Notes Q4 24

New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

CoBrowse Release Notes Q1 23

CoBrowse Release Notes Q1 22

CoBrowse Release Notes Q1 24

CoBrowse Release Notes Q2 22

CoBrowse Release Notes Q2 23

CoBrowse Release Notes Q2 24

CoBrowse Release Notes Q3 22

CoBrowse Release Notes Q3 23

CoBrowse Release Notes Q3 24

CoBrowse Release Notes Q4 22

CoBrowse Release Notes Q4 23

CoBrowse Release Notes Q4 24

Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component