<h2>Providing Remote Support assistance to mobile devices</h2>ScreenMeet remote support can be used to view an end user/customer's mobile device screen.<h4>Requirements</h4><ul><li>iOS: 12.3.x+ (remote control not available)</li><li>Android: 5.0+</li></ul><h4>Connecting to mobile devices</h4><ol><li>&nbsp;Generate a ScreenMeet remote support session from the ScreenMeet console or your CRM widget.</li><li>&nbsp;Provide the <a target="_blank" rel="noopener noreferrer nofollow" href="//myhelpscreen.com">myhelpscreen.com</a> link to your customer or end user via chat, email, over the phone, or other communication methods.</li><li>&nbsp;The end user/customer will click on the link on their mobile device and be prompted to download the ScreenMeet support application.</li><li>&nbsp;Once the user has downloaded the application, instruct the end user to open the application.</li><li>&nbsp;Once the application has been opened, they will enter the 6-digit pin associated with the session from step 1 (ex: <a target="_blank" rel="noopener noreferrer nofollow" href="//myhelpscreen.com/123456">myhelpscreen.com/123456</a> - user enters 123456 when prompted.&nbsp;</li><li>&nbsp;After they have entered the pin, they will press "Allow" followed by enabling the broadcast.&nbsp;</li></ol><blockquote>For Android based sessions, you will be able to remotely control the device.For Apple based sessions, due to limitations of the operating system, remote control is not currently supported.</blockquote><h4>Android Permissions</h4>Allowing ScreenMeet to operate on your Android device requires a few permissions to be granted. The application will prompt you for each of these the first time you join a session.<ol><li>Draw over other Apps needs enabled</li></ol><ol><li>Accessibility needs enabled by going to <code>Accessibility</code> —&gt; <code>Installed Apps</code> —&gt; <code>ScreenMeet Support</code> —&gt; <code>Turn the toggle On</code></li></ol><ol><li>Click Allow on the next screen</li></ol>

Connecting to Mobile devices

ScreenMeet 2025 Release Notes

403 Forbidden while making API request

404 NO_ACCESS

Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

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New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

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Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component