<h3>Requires ScreenMeet version 2.9.11+</h3>This article explains how access to Beam devices is managed using roles and groups in ServiceNow, so that only users assigned to the newly created role can access devices within a specific Beam group.<blockquote>We recommend making a role for each individual Beam group. If you make one general Beam role and assign it to different Beam groups, all users with that role will have access to all Beam group devices.</blockquote><hr><h3>Create Beam group Role in ServiceNow</h3><ul><li>Create a new role for your specific Beam group</li><li>Assign this new role the ScreenMeet Beam role: <code>x_prois_sm.remote_support</code><ul><li>This provides your agents access to create Beam sessions</li></ul></li><li>Assign the Beam role you created to individual users or groups or create a new group in ServiceNow</li></ul><hr><h3>Configure your Beam Group to use the ServiceNow Role</h3><ul><li>Login to <a target="_blank" rel="noopener noreferrer nofollow" href="http://console.screemmeet.com">console.screemmeet.com</a></li><li>Click <code>Beam Groups</code></li><li>Click on the Beam group you want to edit or create a new Beam group</li><li>Click <code>Edit Beam Group</code></li><li>Change Who Can Access these Devices to <code>Use External ACL</code></li></ul><ul><li>Click <code>Save Beam Group</code></li><li>Click on <code>External Permissions</code></li><li>Click <code>Add External ACL</code></li></ul><ul><li>Enter the name of the ServiceNow role you created for this beam group (the name of the role entered must match the role in ServiceNow exactly)</li><li>Click <code>Save</code></li></ul>

Manage Beam Access via ServiceNow Roles and Groups

ScreenMeet 2025 Release Notes

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Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

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New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

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Clone - Test ScreenMeet 2025 Release Notes

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Custom Copy

Cobrowse Demo

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Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

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Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

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Creating a session

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Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component