<h2>Overview</h2>ScreenMeet Beam has been integrated into ServiceNow as it's own application.<h2>Installation</h2>The ScreenMeet Beam application can be installed using the following <a target="_blank" rel="nofollow noopener noreferrer" href="https://store.servicenow.com/sn_appstore_store.do#!/store/application/f56733161b4db95048bb62c5624bcbcb/1.89.18?referer=%2Fstore%2Fsearch%3Flistingtype%3Dallintegrations%25253Bancillary_app%25253Bcertified_apps%25253Bcontent%25253Bindustry_solution%25253Boem%25253Butility%25253Btemplate%25253Bgenerative_ai%25253Bsnow_solution%26q%3Dscreenmeet&amp;sl=sh">link</a>.NoteThe base ScreenMeet application must also be installed and configured before proceeding. <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.screenmeet.com/v1/docs/finding-screenmeet-in-the-servicenow-store-1">https://docs.screenmeet.com/v1/docs/finding-screenmeet-in-the-servicenow-store-1</a><h2>Adding a Beam Group</h2>Navigate to the Beam application, once installed, inside of ServiceNow and click on "Create Beam Group".You may create Beam groups based on geolocation or other specific targeting behavior.These Beam groups can have varied permissions, such as specific agents only being able to access a given group.When creating the Beam Group, you will be prompted to name it and select who can access the devices contained within the group.Who Can Access these Devices:<ul><li>Specific Users: This will provide you a list of users that have the appropriate role and have either loaded the ScreenMeet component in ServiceNow or logged in via <a target="_blank" rel="noopener noreferrer nofollow" href="//console.screenmeet.com">console.screenmeet.com</a>. If your user has the correct role but has not done either of the other steps, they will not show up in your list of users to add</li><li>Organization Administrators Only: All ScreenMeet Administrators</li><li>All Agents: All active ScreenMeet users</li></ul>A Beam Group key will be provided - this is used to bind the installed application on the machines to this given group.You will want to save or document the key to use it as part of the machine installation process later.&nbsp;<ul><li>You can locate this group key later by logging into <a target="_blank" rel="noopener noreferrer nofollow" href="//console.screenmeet.com">console.screenmeet.com</a> &gt; click Beam Groups &gt; click on the appropriate beam group &gt; the Group Key will be located in the top right.</li></ul> <h2>Installing Beam on Windows/Mac</h2>For instructions on installing the client on the desired machines, please follow the documentation below<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.screenmeet.com/docs/screenmeet-windows-beam-installing-the-beam-client-to-a-device">https://docs.screenmeet.com/docs/screenmeet-windows-beam-installing-the-beam-client-to-a-device</a><a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.screenmeet.com/docs/installing-the-macos-beam-client-to-a-device">https://docs.screenmeet.com/docs/installing-the-macos-beam-client-to-a-device</a><a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.screenmeet.com/docs/deploying-beam-on-windows">https://docs.screenmeet.com/docs/deploying-beam-on-windows</a><a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.screenmeet.com/docs/deploying-beam-on-mac">https://docs.screenmeet.com/docs/deploying-beam-on-mac</a><a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.screenmeet.com/docs/screenmeet-beam-changing-beam-settings-on-a-device">https://docs.screenmeet.com/docs/screenmeet-beam-changing-beam-settings-on-a-device</a>

ScreenMeet Beam + ServiceNow Installation

ScreenMeet 2025 Release Notes

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Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

Beam Release Notes Q1 23

Beam Release Notes Q1 24

Beam Release Notes Q2 22

Beam Release Notes Q2 23

Beam Release Notes Q2 24

Beam Release Notes Q3 23

Beam Release Notes Q3 22

Beam Release Notes Q4 22

Beam Release Notes Q4 24

New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

CoBrowse Release Notes Q1 23

CoBrowse Release Notes Q1 22

CoBrowse Release Notes Q1 24

CoBrowse Release Notes Q2 22

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CoBrowse Release Notes Q2 24

CoBrowse Release Notes Q3 22

CoBrowse Release Notes Q3 23

CoBrowse Release Notes Q3 24

CoBrowse Release Notes Q4 22

CoBrowse Release Notes Q4 23

CoBrowse Release Notes Q4 24

Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component