<h2>ScreenMeet Network Whitelisting (Firewall and Proxy)</h2><h3>Introduction</h3>This article lists the ports, hostnames, and static IP addresses that must be allowed through your firewall or proxy to ensure reliable ScreenMeet connectivity. It is intended for network and security administrators.<h3>When to Whitelist</h3>Whitelist the entries below if ScreenMeet sessions fail to start, agents cannot connect, or your network blocks outbound traffic to ScreenMeet services.For inbound API allowlisting into your CRM, refer to the ScreenMeet egress IP list: <a target="_new" rel="noopener" href="/v1/docs/salesforce-ip-ranges">Egress IP list</a>.Dynamic IP NoticeScreenMeet uses both static and dynamic infrastructure. Only static IPs are listed here. You may occasionally see additional IPs in your logs; these are expected and may change over time.To avoid future connection issues, prioritise hostname-based allowlisting where possible.<h3>Required Ports and Hostnames</h3>Allow outbound traffic to the following hostnames over the listed ports.<table style="width: 1309px;"><tbody><tr><th colspan="1" rowspan="1">Port</th><th colspan="1" rowspan="1">Protocol</th><th colspan="1" rowspan="1">Hostname</th></tr><tr><td colspan="1" rowspan="1">443</td><td colspan="1" rowspan="1">UDP</td><td colspan="1" rowspan="1"><code>*.screenmeet.com</code></td></tr><tr><td colspan="1" rowspan="1">443</td><td colspan="1" rowspan="1">TCP</td><td colspan="1" rowspan="1"><code>*.screenmeet.com</code></td></tr></tbody></table><h3>Static IP Addresses</h3>If your security policy requires IP-based allowlisting, add the following static ScreenMeet IPs.<table style="width: 920px;"><tbody><tr><th colspan="1" rowspan="1">IP</th><th colspan="1" rowspan="1">Region</th></tr><tr><td colspan="1" rowspan="1">13.248.175.59</td><td colspan="1" rowspan="1">ca-central-1</td></tr><tr><td colspan="1" rowspan="1">3.33.180.41</td><td colspan="1" rowspan="1">ca-central-1</td></tr><tr><td colspan="1" rowspan="1">15.197.157.44</td><td colspan="1" rowspan="1">eu-north-1</td></tr><tr><td colspan="1" rowspan="1">35.71.167.48</td><td colspan="1" rowspan="1">eu-north-1</td></tr><tr><td colspan="1" rowspan="1">75.2.16.11</td><td colspan="1" rowspan="1">eu-south-2</td></tr><tr><td colspan="1" rowspan="1">35.71.147.51</td><td colspan="1" rowspan="1">eu-south-2</td></tr><tr><td colspan="1" rowspan="1">15.197.171.20</td><td colspan="1" rowspan="1">me-central-1</td></tr><tr><td colspan="1" rowspan="1">3.33.138.39</td><td colspan="1" rowspan="1">me-central-1</td></tr><tr><td colspan="1" rowspan="1">13.248.173.33</td><td colspan="1" rowspan="1">us-west-2</td></tr><tr><td colspan="1" rowspan="1">76.223.44.10</td><td colspan="1" rowspan="1">us-west-2</td></tr><tr><td colspan="1" rowspan="1">13.248.157.15</td><td colspan="1" rowspan="1">us-east-2</td></tr><tr><td colspan="1" rowspan="1">76.223.24.3</td><td colspan="1" rowspan="1">us-east-2</td></tr><tr><td colspan="1" rowspan="1">13.248.182.10</td><td colspan="1" rowspan="1">eu-west-1</td></tr><tr><td colspan="1" rowspan="1">76.223.49.44</td><td colspan="1" rowspan="1">eu-west-1</td></tr><tr><td colspan="1" rowspan="1">13.248.193.55</td><td colspan="1" rowspan="1">ap-east-1</td></tr><tr><td colspan="1" rowspan="1">76.223.1.26</td><td colspan="1" rowspan="1">ap-east-1</td></tr><tr><td colspan="1" rowspan="1">13.248.164.27</td><td colspan="1" rowspan="1">ap-northeast-2</td></tr><tr><td colspan="1" rowspan="1">76.223.61.40</td><td colspan="1" rowspan="1">ap-northeast-2</td></tr><tr><td colspan="1" rowspan="1">75.2.104.21</td><td colspan="1" rowspan="1">ap-northeast-1</td></tr><tr><td colspan="1" rowspan="1">99.83.194.6</td><td colspan="1" rowspan="1">ap-northeast-1</td></tr><tr><td colspan="1" rowspan="1">75.2.88.60</td><td colspan="1" rowspan="1">ap-southeast-1</td></tr><tr><td colspan="1" rowspan="1">99.83.179.35</td><td colspan="1" rowspan="1">ap-southeast-1</td></tr><tr><td colspan="1" rowspan="1">75.2.99.59</td><td colspan="1" rowspan="1">ap-southeast-2</td></tr><tr><td colspan="1" rowspan="1">99.83.162.42</td><td colspan="1" rowspan="1">ap-southeast-2</td></tr><tr><td colspan="1" rowspan="1">75.2.95.59</td><td colspan="1" rowspan="1">ap-south-1</td></tr><tr><td colspan="1" rowspan="1">99.83.171.51</td><td colspan="1" rowspan="1">ap-south-1</td></tr><tr><td colspan="1" rowspan="1">75.2.88.11</td><td colspan="1" rowspan="1">eu-central-1</td></tr><tr><td colspan="1" rowspan="1">99.83.157.5</td><td colspan="1" rowspan="1">eu-central-1</td></tr><tr><td colspan="1" rowspan="1">75.2.122.59</td><td colspan="1" rowspan="1">sa-east-1</td></tr><tr><td colspan="1" rowspan="1">99.83.161.30</td><td colspan="1" rowspan="1">sa-east-1</td></tr><tr><td colspan="1" rowspan="1">13.248.160.23</td><td colspan="1" rowspan="1">us-east-1</td></tr><tr><td colspan="1" rowspan="1">76.223.33.31</td><td colspan="1" rowspan="1">us-east-1</td></tr><tr><td colspan="1" rowspan="1">15.197.215.28</td><td colspan="1" rowspan="1">multi (proxy)</td></tr><tr><td colspan="1" rowspan="1">3.33.194.1</td><td colspan="1" rowspan="1">multi (proxy)</td></tr></tbody></table><h3>Notes and Best Practices</h3><ul><li>Prefer allowlisting <code>*.screenmeet.com</code> over IP-based rules to avoid disruption from dynamic infrastructure.</li><li>Ensure both TCP and UDP on port 443 are permitted for optimal performance.</li><li>If you use SSL inspection, add ScreenMeet domains to your inspection bypass list.</li></ul><h3>Conclusion</h3>After applying these firewall and proxy rules, ScreenMeet traffic should flow normally. If connectivity issues continue, verify that your network is not blocking dynamic endpoints and contact ScreenMeet support with relevant timestamps and firewall logs.

Firewall Configuration

Firewall configuration / whitelisting

Getting Application from ServiceNow Store

Using your Azure Blob for ScreenMeet File Storage

Minimal Cobrowse Script

Frequently Asked Questions

Timeout Settings

July

Remote Control

IP Access Control Feature

Live Release Notes Q2 2024

Video Chat Integration

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CoBrowse Release Notes Q2 23

Connecting to Mac devices

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Starting a session

CoBrowse Release Notes Q1 22

Remote Support Release Notes Q4 24

Clipboard

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Replay Settings

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October

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Package Installation Error - Case-Case Layout: feedLayout is not supported for this layout

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ScreenMeet Platform Release Notes Q1 23

Remote Support Release Notes Q2 22