<h2>SSL information for installed applications&nbsp;</h2>ScreenMeet undergoes SSL updates every year as part of our routine maintenance. For installed applications, it is important to update devices to a version that contains our newest SSL certificate prior to the current SSL expiring to prevent end user impact.Current certificate<ul><li>Expires on: June 24th, 2023</li></ul>Upcoming SSL certificate<ul><li>Expires on: March 29, 2024&nbsp;</li><li>Required versions<ul><li>Windows/Mac (MSI, PKG, and Beam): Version 2.83.1 or above</li></ul></li></ul><h2>Impact</h2><h3>Remote Support</h3><h3>For the remote support application, the end user will see the following error messages if the SSL has expired as a result of using an older build.</h3> <h3>Beam/Unattended application</h3> Beam: important note<ul><li>This notification above will not appear within Beam sessions because it is not an expected workflow or use case for a user to be at the machine to acknowledge/accept the prompt above.&nbsp;</li><li>This will cause the application to not be able to establish the session</li><li>Due to the above, it is critical that the Beam application is upgraded prior to SSL expiration to maintain expected behavior.</li></ul>The Beam application will no longer work as expected if it is not updated to the version that contains the latest SSL on/after the expiration date listed above.<h2>Guidance</h2>To resolve the insecure warning message/inability to connect, please update your Windows MSI, macOS PKG, or Beam package on machines where it is installed to the latest version which is available in the product documentation.&nbsp; Typically, the update is done by an enterprise customers infrastructure/IT team. The team may have tools that allows them to mass-update all impacted devices by running a script or&nbsp;deploying a MSI file. Our documentation below outlines the process of updating/installing persistent applications. <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.screenmeet.com/docs/deploying-a-pre-installed-client">https://docs.screenmeet.com/docs/deploying-a-pre-installed-client</a><a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.screenmeet.com/docs/screenmeet-windows-beam-installing-the-beam-client-to-a-device">https://docs.screenmeet.com/docs/screenmeet-windows-beam-installing-the-beam-client-to-a-device</a><a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.screenmeet.com/docs/installing-the-macos-beam-client-to-a-device">https://docs.screenmeet.com/docs/installing-the-macos-beam-client-to-a-device</a>

SSL certificates for installed applications

Getting Application from ServiceNow Store

Using your Azure Blob for ScreenMeet File Storage

Minimal Cobrowse Script

Frequently Asked Questions

Timeout Settings

July

Remote Control

IP Access Control Feature

Live Release Notes Q2 2024

Video Chat Integration

Cobrowse Settings

CoBrowse Release Notes Q2 23

Connecting to Mac devices

Connecting to a Device Using Beam

Windows Tools

Starting a session

CoBrowse Release Notes Q1 22

Remote Support Release Notes Q4 24

Clipboard

Release Summer 21 (1.14)

Virtual Agent Integration w/ ScreenMeet

Android SDK Quickstart

Security

Remote Support Release Notes Q3 23

Replay Settings

Custom Copy

CoBrowse Deployments

AI Summary History

Integration Signing Key

Microsoft D365 Release Notes Q4 2022

Replay Release Notes Q2 24

October

Live Settings

ScreenMeet Console Customers

Hosting a Desktop Session

Remote Support Release Notes Q2 23

Creating a Replay Recording

AI Assist Overview

Included Reports and how to add them into Dashboards

Custom Domain

Networking Configuration

AI Summarization

Remote Support

Overview

Remote Support Settings

CoBrowse Release Notes Q2 24

Sign in to console.screenmeet.com

Multiple Domain and Subdomain support

February

File Transfer Settings

Exporting ScreenMeet + Salesforce data to third party visualization tools

Beam Release Notes Q1 24

Regional Geo-Fencing

Custom Branding

AI Assist

Configure API service

Beam Release Notes Q3 23

Joining & Completing a Live Plus session

Egress IP Addresses

Custom URL

Starting a Session from within Salesforce

Settings and Policies

Requirements

How To Install ScreenMeet in Your Genesys Instance

Localization

Configuring Environment Variables

Reviewing a Session

August

Remote Support Release Notes Q1 23

Live Release Notes Q2 22

Release Summer 2020 (1.9)

Device Requirements

System Information

Create Multiple Sessions

ServiceNow Release Notes Q4 24

403 Forbidden while making API request

Manage Beam Group Permission Set

ScreenMeet Platform Release Notes Q3 23

Remote Support Release Notes - Q1 22

Screen Annotation

Creating a Session

Custom Background

Remote Support Release Notes Q2 24

AI Summary Studio

Instructions to Person at End Point Device

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Component settings

Customer initiated sessions with a chatbot

ScreenMeet 2024 Release Notes

Package Installation Error - Case-Case Layout: feedLayout is not supported for this layout

Developer Notes (3.0.11)

Starting a Session from Dynamics

ScreenMeet Platform Release Notes Q1 23

Remote Support Release Notes Q2 22