<h3>Overview</h3>Custom Windows Tools let administrators make pre-approved PowerShell or CMD commands available in the Agent toolbar. This eliminates manual typing or copy/paste during live sessions, reducing the risk of errors and improving resolution times.<h3>Setup</h3><ol><li>Log in to the <a target="_blank" rel="noopener" href="https://console.screenmeet.com">ScreenMeet Console</a>.</li><li>Go to <code>Organization &gt; Settings and Policies &gt; Remote Support Settings</code> → Custom Windows Tools.</li><li>Click Add New Command, enter the name and script, and choose whether to Require Admin, Run As Admin, use PowerShell, or Keep Terminal After Execution.</li><li>Click Save Configuration.</li></ol>Security GuidanceOnly publish scripts vetted by IT/security. Avoid destructive commands unless approved via change control.<h3>Common Enterprise Use Cases</h3>1. Flush DNS &amp; Renew IP — Fixes stale DNS or IP lease issues<pre><code class="language-plaintext">ipconfig /flushdns &amp;&amp; ipconfig /release &amp;&amp; ipconfig /renew</code></pre>Helps restore network connectivity without requiring manual IP configuration steps.2. Restart Print Spooler — Resolves stuck print jobs<pre><code class="language-plaintext">Stop-Service -Name Spooler -Force; Start-Service -Name Spooler</code></pre>Quickly restarts the print subsystem, avoiding long troubleshooting steps.3. Collect System &amp; Application Logs — Speeds escalation<pre><code class="language-plaintext">$d="$env:TEMP\SupportLogs"
New-Item -Type Directory -Force -Path $d | Out-Null
Copy-Item "$env:ProgramData\ScreenMeet\Logs\*" $d -Recurse -ErrorAction SilentlyContinue
Compress-Archive -Path "$d\*" -DestinationPath "$env:USERPROFILE\Desktop\SupportLogs.zip" -Force</code></pre>Gathers relevant logs into a single ZIP file for faster handoff to Tier 2/3 support.4. Trigger Windows Update Check — Ensures system is up-to-date<pre><code class="language-plaintext">UsoClient StartScan; UsoClient StartDownload; UsoClient StartInstall</code></pre>Forces a scan and installation of pending updates without navigating through Windows Settings.5. Cleanup Temp Files — Recovers disk space safely<pre><code class="language-plaintext">Get-ChildItem "$env:TEMP","C:\Windows\Temp" -Recurse -Force -ErrorAction SilentlyContinue |
Remove-Item -Force -Recurse -ErrorAction SilentlyContinue</code></pre>Removes temporary files to free up space and improve performance.<h3>Best Practices</h3><ul><li>Use Require Admin for commands that make system changes.</li><li>Log output where possible, to aid in auditing and troubleshooting.</li><li>Review and update the command list quarterly.</li></ul>

Custom Windows Tools

ScreenMeet 2025 Release Notes

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Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

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Beam Release Notes Q4 24

New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

CoBrowse Release Notes Q1 23

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CoBrowse Release Notes Q4 23

CoBrowse Release Notes Q4 24

Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component